Contact Us
Questions about a qorziva™ pet product or an existing order? Our customer support team is here to help.
How can we help?
Whether you have a question about one of our pet beds, carriers, walking accessories, feeding essentials, toys or an existing order, you can contact the qorziva™ customer support team using the information below.
10:00–17:00 (UTC-7)
Questions About an Existing Order
If your question relates to an order you have already placed, please contact us at service@qorziva.com.
To help our team locate your order and respond efficiently, please include your order number and the email address used when placing the order.
Problems With Your Order
If your pet product arrives damaged, defective, incomplete or different from what you ordered, please contact our customer support team as soon as possible.
When contacting us, providing the following information can help us review the issue:
- Your order number
- A clear description of the issue
- Photos of the product, packaging or affected area where relevant
- Any other information that may help us understand the request
Before Returning an Item
Please contact our customer support team before sending any product back.
Do not independently return an item to the registered business address unless our customer support team has specifically instructed you to do so.
Return eligibility, applicable instructions and any required return information will be provided after your request has been reviewed.
When Will We Reply?
We aim to review customer inquiries as promptly as reasonably possible during our customer service hours: Monday–Friday, 10:00–17:00 (UTC-7).
Requests received outside business hours, on weekends or during public holidays may be reviewed on the next applicable business day.
Need Help Choosing?
If you have questions about the intended use, available options or general features of a qorziva™ pet product, please contact us before placing your order.
Because individual pets differ in size, habits and preferences, please also review the information shown on the relevant product page before purchasing.
Need a Little Help?
Send your question to service@qorziva.com with the relevant product or order information and our customer support team will review your request.
Business & Contact Information
Official company and customer support information for qorziva™.
Business Information
We're Here for You & Your Pet.
qorziva™ — thoughtful essentials for cozy, playful and happy everyday moments.