Return & Refund Policy

If you would like to request a return, please contact qorziva™ customer support before sending the product back.

Please provide your order number, the product involved and the reason for the return request.

Return eligibility depends on the circumstances of the order and the condition of the product.

Unless the product is defective, damaged or otherwise covered by applicable consumer rights, products submitted for a standard return should generally be:

• In unused or substantially original condition
• Free from avoidable damage
• Returned with included parts or accessories
• Returned with original packaging where reasonably possible
• Accompanied by information that identifies the original order

Eligibility may also depend on the nature of the product and applicable law.

Because many qorziva™ products are designed for direct interaction with pets, product condition may be relevant when reviewing a standard return request.

Products showing significant signs of pet use, chewing, scratching, staining, contamination, washing, alteration or avoidable damage may not qualify for a standard change-of-mind return, subject to applicable law.

This does not limit any rights you may have regarding products that arrived defective, damaged, incorrect or otherwise fail to meet applicable legal requirements.

Please inspect your qorziva™ order after delivery.

If an item arrives damaged, defective or materially different from what you ordered, contact us as soon as reasonably possible so that we can review the issue.

Please provide, where relevant:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of damaged packaging where applicable

If you receive a product that does not match the item ordered, contact our customer support team with your order number and photographs of the item received.

We will review the available information and provide appropriate instructions where the issue is confirmed.

Exchange availability may depend on the product, requested option, stock availability and the reason for the exchange.

Please contact customer support before returning a product for exchange. Our team will advise whether an exchange is available and provide the applicable next steps.

Certain products may not be eligible for a standard return where permitted by applicable law.

This may include:

• Customized or personalized products
• Products damaged through misuse or improper care
• Products materially altered after delivery
• Items that cannot reasonably be returned for hygiene reasons after use, where legally permitted
• Gift cards or similar non-physical items where applicable

Nothing in this section is intended to exclude rights that cannot legally be excluded.

Return shipping arrangements depend on the reason for the return and the instructions provided by qorziva™ customer support.

Please do not automatically send returns to our registered company address.

Refund requests are reviewed based on the circumstances of the order, product condition, supporting information and applicable return terms.

Where a return is required, a refund may be processed after the returned product has been received and the applicable return requirements have been reviewed.

We will communicate the result of the review where appropriate.

Approved refunds will generally be issued to the original payment method where applicable.

After qorziva™ processes an approved refund, your bank, card issuer or payment provider may require additional time to post the funds to your account.

Processing times controlled by financial institutions are outside qorziva™'s direct control.

If you wish to cancel an order, contact qorziva™ as soon as possible.

We will review the current order status, but cancellation cannot be guaranteed once processing, fulfillment or shipment preparation has begun.

If cancellation is no longer possible, any available return options will be handled according to this policy.

Depending on your location, applicable consumer protection laws may provide additional rights regarding returns, refunds, defective products or cancellations.

Nothing in this Return & Refund Policy is intended to limit rights or remedies that cannot lawfully be excluded or restricted.

Before sending any qorziva™ product back, contact customer support and provide your order number.

Email: service@qorziva.com
Phone: +86 755 2818 5311
Customer Service Hours: Monday–Friday, 10:00–17:00 (UTC-7)