Shipping Policy

After an order is submitted, it may go through order confirmation, payment verification and preparation before shipment.

Processing time is separate from the time an order spends in transit after it has been handed to the applicable shipping provider.

Orders placed during weekends, public holidays or periods of unusually high order volume may require additional processing time.

Shipping availability depends on the destination, product and shipping options currently supported through the qorziva™ online store.

If delivery is available to your address, the applicable shipping options will generally be presented during checkout.

Any applicable shipping charges are displayed during checkout before the order is submitted.

Shipping costs may vary depending on factors such as the delivery destination, products ordered, package characteristics and available delivery service.

Promotional shipping offers, where available, may be subject to separate terms or minimum order requirements.

Delivery estimates may vary depending on the shipping destination, selected shipping service, carrier operations and other circumstances affecting transit.

Any estimated delivery information shown during checkout or provided after shipment should be treated as an estimate rather than an absolute delivery guarantee unless expressly stated otherwise.

Weather conditions, transportation disruptions, customs procedures, peak shopping periods and other circumstances outside our reasonable control may affect delivery.

Where tracking is available, tracking information may be provided after your order has been shipped.

Please allow time for the shipping provider's system to register or update tracking information after a shipment is created.

Tracking events are supplied by the applicable delivery provider and may not always update in real time.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing checkout, please review:

• Recipient name
• Street address
• Apartment or unit number, where applicable
• City, state or region
• Postal or ZIP code
• Country
• Contact information

If you notice an address error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once fulfillment or shipment has begun.

In some circumstances, products from the same order may be shipped separately.

This may occur because of product availability, fulfillment arrangements, package requirements or other operational reasons.

If an order is divided into multiple shipments, packages may arrive at different times and may have separate tracking information.

Where international delivery is available, delivery times and shipping processes may vary by destination.

International shipments may also be subject to customs processing, import requirements or other destination-specific procedures.

Where applicable, additional taxes, duties or fees may be assessed by local authorities or other parties in connection with an international shipment.

Occasionally, a shipment may take longer than originally estimated.

Delays may result from carrier operations, weather, transportation disruptions, customs processing, seasonal order volumes, destination conditions or other circumstances.

If your order appears significantly delayed, contact our customer support team with your order number so we can review the available shipment information.

If tracking indicates delivery but you cannot locate your package, please first check the delivery area, household members and any location where the carrier may have safely left the shipment.

You may also need to contact the applicable shipping provider for additional delivery information.

If the issue remains unresolved, contact qorziva™ customer support and provide your order number and relevant delivery details.

If your order arrives with visible shipping damage or the product inside appears damaged, please contact qorziva™ customer support as soon as reasonably possible.

To help us review the issue, please keep the product and packaging and provide your order number together with clear photographs showing the condition of the package and affected product.

Shipping arrangements for a return, exchange or approved refund are governed by our applicable Return & Refund Policy.

Please contact customer support before returning a product so that the appropriate instructions can be provided.

If you need assistance with a qorziva™ shipment, please contact our customer support team.

When contacting us about an existing order, please include your order number and a brief description of your shipping question.

Email: service@qorziva.com
Phone: +86 755 2818 5311
Customer Service Hours: Monday–Friday, 10:00–17:00 (UTC-7)