Privacy Policy

Depending on how you interact with qorziva™, we may collect personal information that you provide directly to us or that is generated through your use of our online store.

This may include information such as:

• Name and contact information
• Billing and shipping information
• Order and transaction information
• Customer service communications
• Account information, where applicable
• Device, browser and website usage information
• Information collected through cookies and similar technologies

The specific information collected depends on the services and features you use.

We may receive personal information directly from you, automatically through your interaction with the website, and from service providers involved in operating our store.

For example, information may be collected when you:

• Browse qorziva™ products
• Place or manage an order
• Use the checkout process
• Contact customer service
• Subscribe to communications where available
• Interact with cookies or website technologies

Personal information may be used as reasonably necessary to operate and support the qorziva™ online store.

This may include using information to:

• Process and fulfill customer orders
• Arrange delivery and provide order-related updates
• Process payments and approved refunds
• Respond to customer service requests
• Maintain and improve our online store
• Detect or prevent fraud, abuse or security incidents
• Comply with applicable legal obligations
• Provide marketing communications where permitted

When you purchase pet supplies or other products from qorziva™, information is processed as necessary to manage your transaction and fulfill the order.

This may include your name, contact information, delivery details, products purchased, order value and transaction information.

Certain information may also be shared with service providers where necessary to process payment, prepare the order, arrange shipment or provide customer support.

Payment transactions may be processed through payment providers and checkout services available through our online store.

Depending on the payment method selected, payment information may be provided directly to or processed by the applicable payment service provider or financial institution.

Our online store is powered by Shopify. Shopify provides the commerce technology that enables us to operate our storefront and provide online shopping functionality.

As part of providing these services, Shopify may process information associated with your interaction with our store in accordance with its applicable privacy practices.

We may share personal information with service providers and other parties where reasonably necessary to operate the qorziva™ store and provide services to customers.

These may include providers involved in:

• E-commerce platform services
• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting and technology
• Analytics
• Customer support
• Fraud prevention and security

Information may also be disclosed where required or permitted by applicable law.

Our website and the services used to operate it may use cookies, pixels and similar technologies.

These technologies may help operate essential website functions, remember preferences, understand how visitors use the store, measure performance and support other functions permitted under applicable law.

Cookie options available to you may depend on your location, browser and the consent controls presented through the website.

We take reasonable administrative and technical measures intended to protect personal information handled through our store.

However, no method of transmitting or storing information can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account, device and access information.

Personal information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including order administration, customer service, recordkeeping, security and legal compliance.

Retention periods may vary depending on the type of information and applicable requirements.

qorziva™ is an online pet products store intended for customers who are able to make purchases in accordance with applicable law.

Our services are not directed toward children for the purpose of collecting personal information from them.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how personal information is used
• Other rights provided under applicable privacy law

Some requests may be subject to verification, exceptions or limitations permitted by applicable law.

Because qorziva™ operates an online store and uses third-party service providers, personal information may be processed in countries or regions other than the location from which you access our website.

Where required, information will be handled in accordance with applicable legal requirements relating to such processing or transfers.

We may update this Privacy Policy from time to time to reflect changes to our practices, store operations, services or applicable requirements.

The updated version may be posted on this page when changes are made. We encourage customers to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or would like to contact us regarding personal information, please contact qorziva™ customer support.

Email: service@qorziva.com
Phone: +86 755 2818 5311
Customer Service Hours: Monday–Friday, 10:00–17:00 (UTC-7)