Terms & Conditions

These Terms & Conditions apply when you access, browse or use the qorziva™ online store, or purchase products through our website.

By using our store, you agree to comply with these Terms & Conditions and applicable laws and regulations.

If you do not agree with these terms, you should not use the store or place an order through it.

You must be legally capable of entering into a purchase transaction under the laws applicable to you.

You agree not to use our website, products or services for unlawful, fraudulent or unauthorized purposes.

We aim to present qorziva™ products and their relevant characteristics as clearly as reasonably possible.

Product colors and appearance may vary slightly depending on lighting, photography, display settings, manufacturing variations and other factors.

Product availability may change and products may be modified, updated or discontinued where appropriate.

Customers are responsible for considering their pet's size, behavior, age and individual needs when selecting an appropriate product.

Where size guides, measurements or usage information are provided, please review them before ordering.

Product prices are displayed through our online store and may be updated from time to time.

Applicable shipping charges, taxes or other amounts, where relevant, may be displayed separately during checkout.

Promotions, discounts and special offers may be subject to separate conditions and availability.

When placing an order, you agree to provide accurate, complete and current information required to process the transaction and delivery.

Submission of an order does not necessarily mean that the order has been finally accepted or fulfilled.

Orders may be subject to payment processing, availability, fraud prevention or other reasonable operational checks.

Available payment methods are presented through the qorziva™ checkout where applicable.

Payment processing may be provided by third-party payment providers, financial institutions or commerce services.

You are responsible for ensuring that the payment information provided is valid and that you are authorized to use the selected payment method.

If you need to request an order change or cancellation, please contact customer support as soon as possible.

We cannot guarantee that an order can be changed or cancelled after processing, fulfillment or shipment preparation has begun.

Shipping availability, charges and delivery information are governed by the applicable qorziva™ Shipping Policy and information presented during checkout.

Delivery estimates may be affected by carriers, weather, customs, transportation conditions, destination factors or other circumstances outside our reasonable control.

Eligible returns, exchanges, damaged products and refunds are handled in accordance with our Return & Refund Policy and applicable consumer law.

Customers should contact qorziva™ before sending a product back so the appropriate instructions can be provided.

Where customized or personalized products are offered, customers are responsible for checking customization details before submitting the order.

Customized products may be subject to different return or cancellation conditions where permitted by applicable law because they are prepared according to customer-selected specifications.

You agree not to use the website in a manner that:

• Violates applicable law
• Attempts unauthorized access to systems or data
• Introduces malicious software or harmful code
• Interferes with website operation or security
• Uses store content for fraudulent purposes
• Infringes the rights of qorziva™ or another party

Website content, branding, graphics, product presentation, text, designs and other materials may be protected by intellectual property laws.

Except where permitted by law or expressly authorized, such content may not be reproduced, distributed or used commercially without appropriate permission.

qorziva™ may use third-party services to support payment, website functionality, analytics, fulfillment, shipping and other store operations.

Third-party services may operate under their own terms and privacy practices where applicable.

Our online store is powered by Shopify, which provides commerce technology used to operate the qorziva™ storefront and checkout experience.

Certain interactions with the store may therefore involve Shopify and other service providers necessary for online commerce functionality.

Personal information associated with your use of our store is handled in accordance with our Privacy Policy and applicable privacy requirements.

We aim to keep our online store accurate and available, but website access may occasionally be interrupted, delayed or affected by maintenance, technical issues or circumstances outside our reasonable control.

Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

To the extent permitted by applicable law, responsibility relating to the website, products and services may be subject to limitations provided by law and these terms.

Nothing in these Terms & Conditions is intended to exclude or restrict liability where doing so would be unlawful, or to remove mandatory consumer rights.

We may update these Terms & Conditions from time to time to reflect changes to our store, products, services, practices or applicable requirements.

The updated terms may be posted on this page when changes are made. Continued use of the store after an update is subject to applicable law.

If you have questions about these Terms & Conditions or a qorziva™ order, please contact our customer service team.

Email: service@qorziva.com
Phone: +86 755 2818 5311
Customer Service Hours: Monday–Friday, 10:00–17:00 (UTC-7)